Adaptable Customer Support Specialist with over 2 years of combined experience in e-commerce support, customer service, sales promotion, and appointment setting. Skilled in handling phone, chat, and email support, resolving returns, refunds, and replacements, and providing technical troubleshooting. Proficient in tools like Shopify, Amazon Seller Central, Zendesk, PayPal, Flexport, Google Sheets, Notion, and Confluence. Known for clear communication, problem-solving, and consistently meeting KPIs. Dedicated to helping businesses improve customer satisfaction while driving sales growth.
