Senior Application Support Analyst with 4 years of experience in software
engineering, application support, and service delivery within the financial services
industry. Specializing in core banking solutions, including Account Management
and transaction processing systems, with expertise in incident, problem, and
change management, root cause analysis, and production support. Proven ability
to lead operational activities, drive SLA compliance, mentor tea-----------mbers, and
deliver continuous improvements that enhance system stability, service quality,
and operational efficiency.
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