IT Support Specialist with over 10 years of experience providing technical support, help desk services, network administration, and IT infrastructure support across BPO, education, and technical service environments.
Experienced in troubleshooting hardware, software, and network issues, administering Google Workspace, managing user accounts, supporting Windows workstations, configuring routers and switches, providing remote technical support, and maintaining reliable IT operations for organizations with approximately 200 users.
Skilled in hardware and software installation, network troubleshooting, printer and peripheral support, onboarding and offboarding employees, IT documentation, and asset management. I also have experience using Ruijie Reyee Cloud for network configuration and monitoring.
I am a dependable, customer-focused IT professional who enjoys solving technical problems, learning new technologies, and delivering excellent support to end users. I am seeking a long-term remote IT Support, Help Desk, Technical Support, or Application Support position where I can contribute my experience while continuing to grow professionally.
