SKILLS
• CA Service Desk, ServiceNow ticketing system
• Incident/Request Ticket Analysis
• User Access Management (File Server permissions, Active Directory Account creation/deletion, etc.)
• Knowledge in using and supporting Microsoft office 2013, 2016 and Office 365 (Teams, Outlook, Word, Skype, Excel, Access, and PowerPoint)
• End user support troubleshooting (Application, Hardware, Network and Mobile Devices)
• Experienced in using Applicant Tracking System (Bullhorn, People Capital, Job Science)
• Utilization of Career Employment Sites for Candidate Sourcing/Screening (E.G. Careerbuilder, Indeed, Monster, LinkedIn, etc.)
• Basic knowledge programming languages (C++, HTML, JAVA, Visual Basic, SQL, etc.)
• Basic knowledge in Adobe multimedia platforms (Flash, Photoshop, After Effects, Captivate 7, Adobe Lightroom)
• ITIL V4 Foundations Certified
