Results-driven professional with a strong background in team performance management, process optimization, and customer service excellence within the BPO industry. A Certified Industrial Engineer with a Lean Six Sigma Yellow Belt certification, bringing a data-driven and continuous improvement mindset to operations, workflow efficiency, and problem-solving. Experienced in coaching and mentoring teams, analyzing performance metrics, and implementing strategic solutions to improve productivity, service quality, and customer satisfaction. Proven ability to streamline processes, foster cross-functional collaboration, and consistently deliver results in fast-paced, target-driven environments.
