I have been in the BPO Industry since 2017, gaining extensive experience in customer service and technical support.
Customer Service Representative: 4 years of experience handling customer inquiries, resolving issues, and ensuring customer satisfaction.
Technical Support Representative: 1 year of experience troubleshooting technical problems and guiding customers through solutions.
In addition, I have 1 year and 3 months of experience as a Virtual Assistant/Appointment Setter for Medical Spas, where I effectively managed leads by explaining services, responding to inquiries, and booking appointments.
I also have experience as a Social Media Manager, where I successfully grew and managed my own Facebook page, amassing over 9,000 likes and followers. I created, edited, and posted motivational short videos and lyric music videos, engaging with a large audience.
Providing exceptional customer service is challenging, but with my extensive experience, knowledge, and skills, I am confident in my ability to deliver top-notch service and create positive customer and client experiences.
Porfolio: ---------------------------------.-----------nva.site/myportfolio
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