I’m a Social Media Manager, IT Trainer, and Technical Writer with a strong combination of creative, technical, and communication skills. I specialize in managing social media content, developing engaging digital materials, and supporting brand visibility through content planning, creation, scheduling, and publishing.
As an IT Trainer, I develop and deliver onboarding and ongoing training programs for staff and new hires, helping teams effectively adopt tools, systems, processes, and best practices. I enjoy making technical concepts easy to understand and creating practical learning resources that support productivity and user adoption.
I also have extensive experience in technical documentation, including developing and managing SOPs, process documentation, workflow guides, flowcharts, and training materials for IT systems and business operations. I have contributed to automation and workflow improvement initiatives using tools such as Zapier, Airtable, and Google Apps Script to reduce manual tasks and improve efficiency.
I bring together social media management, training, documentation, and process improvement skills to create clear, engaging, and effective solutions for both internal teams and external audiences.
