Hi! I'm Jamaica, a Customer Support Specialist and Virtual Assistant with over 7 years of experience helping customers and supporting businesses across telecommunications, automotive, retail, e-commerce, and service industries.
Throughout my career, I have worked with international companies such as General Motors, AT&T, Macy's, WHOOP, 1-800-Flowers, Big Lots, Cointelli, Daz Systems, and LimeVizio. These roles have strengthened my communication skills, problem-solving abilities, and commitment to providing excellent customer service.
I have experience handling customer support through phone, live chat, and email. I assist customers with account management, billing concerns, order inquiries, product questions, and issue resolution while maintaining a professional and friendly customer experience.
As a Virtual Assistant, I have managed CRM systems, updated customer records, handled client onboarding, conducted outbound calls, performed market research, coordinated with vendors, and supported daily business operations. I am comfortable working independently, learning new tools quickly, and managing multiple tasks in a fast-paced remote environment.
Here's how I can help your business:
• Customer Support (Phone, Email & Live Chat)
• Virtual Assistance
• CRM Management & Customer Records
• Client Onboarding & Retention
• Administrative Support
• Billing & Order Support
• Appointment Setting & Follow-ups
• Calendar & Inbox Management
• Data Entry & Research
• Vendor Coordination
• Sales Support & Upselling
• Account Management
Tools I have worked with:
• Zendesk
• Vicidial
• Crisp
• Slack
• -----------
• Hubstaff
• Google Workspace
• Microsoft Office
• Various CRM and Client Portal Platforms
I take pride in providing accurate, reliable, and professional support while building positive relationships with customers and clients. I communicate clearly, stay organized, and always aim to deliver a great customer experience.
If you're looking for someone who is dependable, easy to work with, quick to learn, and committed to supporting your business for the long term, I would love the opportunity to be part of your team.
