I’m a Mass Communication graduate from Cebu Normal University with professional experience in content operations, market research, customer service, and active freelancing in chat sales, recruitment, and social media management. I help businesses improve communication, streamline workflows, increase engagement, and drive conversions through organized and results-focused support.
Currently, I work as a Content Partner Operations Specialist at Accenture, managing end-to-end content workflows, localization, and partner coordination using tools like Brightspot CMS, Pega, and Localizer. I collaborate with global teams to ensure content is accurate, compliant, and delivered on time.
Alongside this, I work as a Freelance Chat Sales Agent, handling customer conversations, building rapport, overcoming objections, and converting leads into sales through strategic chat communication.
Previously, I worked as a Market Research Interviewer, conducting structured B2B calls, gathering accurate data, and maintaining professionalism and neutrality in sensitive conversations.
Before that, I worked in Healthcare Customer Service, supporting providers with insurance verifications, claims follow-ups, and eligibility inquiries while strictly following HIPAA guidelines.
I also freelance in Social Media Management and Recruitment, independently managing job postings, responding to applicant inquiries, screening candidates, and guiding them through the application process from start to finish.
In addition, I run a small printing services business where I manage client communication, layout design, branding, and order fulfillment. Operating my own business has strengthened my organization, attention to detail, and ability to work independently while meeting deadlines.
What you can expect when working with me:
• Strong written communication and persuasive sales skills
• Market research and data accuracy
• Customer service and healthcare support experience
• Recruitment and social media management expertise
• Content operations and workflow management
• Independent, reliable, and detail-oriented work ethic
