I assist SMBs in developing systemic HR by leveraging technology, starting with completing HR operational efficiency assessments, managing HR operations effectively, and then conducting HR operations audits to ensure accuracy and consistency in HR operations in order to support strategic and developmental HR initiatives that promote the long term growth and sustainability of the business.
I use a variety of HR metrics to assess and improve various HR functions, including:
Recruitment and Selection: Cost Per Hire, Application Completion Rate, Applicant-to-Hire Ratio, Quality of Hire, Offer Acceptance Rate, and New Hire Turnover Rate
Employee Engagement and Satisfaction: Employee Engagement Index, Employee Satisfaction Score, and Absence Frequency
Performance and Productivity: Employee Productivity, Performance Appraisal Scores, Goal Achievement Rate, and 360-Degree Feedback Scores
Employee Relations: Grievance Rate and Conflict Resolution Time
Compensation and Benefits: Payroll Accuracy Rate, Benefits Participation Rate, Salary Competitiveness Ratio, and Total Compensation Cost as a Percentage of Revenue
Training and Development: Training Participation Rate, Training Completion Rate, Training Effectiveness, and Internal Promotion Rate
Compliance and Risk Management: Health and Safety I----------- and Legal and Regulatory Violations
Technology and Innovation: Employee Self-Service Utilization Rate
