STR Operations Manager | Guest Experience | Case Management | Workflow & Quality Management

I help short-term rental businesses improve operations, guest experience, workflow organization, and daily accountability systems to ensure smooth operations and consistent 5-star guest experiences.

With 3–4 years of hands-on STR operations experience and 10+ years in hospitality leadership, I specialize in guest operations, case management, escalations, workflow coordination, operational follow-through, and systems-driven support across multiple properties.

I currently support operations for a portfolio of 200+ STR units as a Case Management & Quality Management Lead, focusing on:

• Guest support & escalations
• Workflow coordination & accountability tracking
• Dashboard monitoring & operational visibility
• Cleaner/vendor coordination
• Maintenance follow-up & operational support
• Review & reputation management
• Quality control & guest readiness checks
• SOPs, workflow structuring & process improvement

I also manage my own Airbnb property end-to-end, giving me direct experience with:
• Airbnb operations
• Guest communication
• Review management
• Booking/calendar management
• Guest recovery & service recovery
• Operational issue resolution

Systems & Tools:
• Airbnb, -----------, VRBO
• Hostfully, Guesty, Hostaway, Lodgify
• Revyoos
• ClickUp
• Turno / TurnoverBnB
• PriceLabs
• Slack, WhatsApp, Dialpad
• Google Workspace & operational dashboards

Hospitality Background:
Before transitioning into STR operations, I spent over 10 years in hospitality leadership, including Front Office Management experience in Thailand, handling guest relations, operational control, escalations, and high-pressure hotel operations.

What I Bring:
• Strong operational ownership mindset
• Guest-focused communication
• Workflow organization & accountability
• Systems-driven operational support
• Escalation handling & follow-through
• Proactive coordination & problem-solving
• Consistent focus on guest satisfaction and operational efficiency

If you need someone who can help organize operations, improve workflows, support your team, and ensure smoother daily STR operations — I’d be happy to support your business.
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