Information Technology graduate with more than eight years of experience in the BPO industry, specializing in technical support, customer service, and quality assurance. Skilled in advanced troubleshooting, process evaluation, and performance improvement for global brands such as Amazon, AT&T, Shopify, and leading Telehealth providers. Known for strong analytical ability, clear communication, and a consistent commitment to operational excellence. Adept at managing complex support environments, ensuring compliance, and driving service quality across diverse teams.
Verified
