I have three years of experience in the healthcare support and revenue cycle field. For two years, I worked as a Provider Service Advocate, where I handled inbound calls from healthcare providers regarding members’ benefits, claims status, and authorization requirements for various services. In this role, I ensured that providers received accurate information and timely assistance to help them support their patients effectively. I later transitioned into a role as an RCM Specialist, where I managed members’ claims, performed insurance verification, and processed authorizations with different insurance providers. Through my performance and leadership skills, I was promoted to Team Leader of the RCM team, where I helped guide the team in maintaining accuracy, efficiency, and high-quality service in revenue cycle operations.
