Skills and Experience: Proficient in Microsoft Office Suite, SAP, and Oracle software.
Handling Complaints
Handle a high volume of inbound and outbound emails
Successfully handled an average of 500 customer support tickets daily, ensuring timely resolution.
knowledge/skill proficiency with Google Suite including, Gmail, Google Sheets, Google Docs
Handling customer inquiries via email, processing orders, and ensuring that logistics and shipping details are accurate and up-to-date.
Processed refund and replacement requests for customers in a fast-paced environment.
Customer Service Representative (CSR) at Shopify for 2 years, consistently delivering high-quality support.
