I am a results-driven Customer Support & Subject Matter Expert with over 9 years of multichannel support for top-tier platforms such as Airbnb, eBay, and Orbitz (Expedia). My Airbnb tenure includes 3 years as a Resolutions I & II Case Manager, handling complex guest/host disputes. I am also part of Dedicated Managed Host Team and provided top-notch support to our Super Host line ensuring prompt issue resolution. As an Airbnb Subject Matter Expert for 1 year, I performed administrative tasks such case audits, scheduled Tea-----------etings and weekly KPI reporting.
What I Can Help You With:
- Supporting Airbnb operations: Host Support & Account Optimization, Host Onboarding & Offboarding Assistance and Complex Case & Dispute Resolution
- Travel Booking & Reservation Support: Booking Management, Issue Resolution & Escalation Management, Multichannel Support (Phone, Chat, Email)
- Administrative Support: Efficient Calendar & Meeting Management, Data Entry & Reporting, Project & Process Coordination
- Proficient in using Google Workspace, Slack, Excel and Notion
Ready to streamline your property management operations and deliver exceptional customer support? Let's discuss how I can optimize your host experience, resolve guest issues quickly, and keep your properties running smoothly---message me now to get started!
