Collections Specialist with over 1 year of experience handling high-volume delinquent credit card accounts for a major banking client through a third-party collection agency.
Experienced in outbound collections, payment negotiation, account monitoring, and accurate documentation using CRM systems.
Highly proficient in Microsoft Excel including VLOOKUP/XLOOKUP, Pivot Tables, SUMIF, Conditional Formatting, and data analysis for account tracking and reporting.
