Experienced, results-driven E-commerce Customer Support & Logistics Specialist with over 4 years of experience supporting Shopify-based businesses and delivering exceptional customer experiences. I specialize in high-volume email and chat support, customer issue resolution, logistics coordination, order management, chargeback support, and operational efficiency.
Throughout my career, I have managed 100–120+ customer tickets daily, resolving inquiries related to orders, refunds, returns, shipping, tracking, and escalations while consistently meeting SLA and customer satisfaction goals. I also have experience coordinating logistics by obtaining freight quotes, booking carrier pickups, and communicating with freight brokers and shipping partners to ensure smooth order fulfillment.
Previously, I served as a Subject Matter Expert (SME), where I handled complex customer escalations, coached support agents, and ensured compliance with company policies and quality standards.
What I can help you with:
Shopify Email & Chat Support
Customer Service & Customer Success
Order Management & Order Fulfillment
Returns, Refunds & Exchanges
Shipment Tracking & Logistics Coordination
Freight Quotes & Carrier Pickup Scheduling
Chargeback & Payment Dispute Support
Ticket & Escalation Management
CRM Management (Gorgias, Zendesk, Freshdesk, Intercom)
Shopify Admin
Slack, Microsoft Teams, Outlook
Team Collaboration & Process Improvement
I am passionate about delivering outstanding customer experiences, resolving complex issues efficiently, and helping e-commerce businesses build lasting relationships with their customers. If you're looking for a dependable, proactive, and detail-oriented customer support professional who can also assist with logistics and operations, I'd be excited to become part of your team.
