Solved complex customer issues related to online orders
Assisted customers with questions about their online accounts
Processed online orders and returns
Investigated and resolved customer complaints
Provided excellent customer service
Escalated customer issues to management when necessary
Managed a team of customer service representatives who provided support for e-commerce businesses
Trained customer service representatives on e-commerce best practices
Conducted quality assurance audits of customer service interactions
Analyzed customer service data to identify areas for improvement
Created and implemented strategies to improve customer
