I help small business owners build the systems, processes, and teams they need to scale — without the chaos.
I have 7+ years of professional experience: 2.5 years as a Virtual and then Executive Assistant, and 4+ years in Business Process Outsourcing supporting global brands like DocuSign and Verizon. I bring corporate-level discipline and a builder's mindset to every engagement — and I use AI tools daily to deliver faster.
What I deliver for clients:
• Executive & Admin Support
Notion wikis, SOPs, inbox and calendar management via Microsoft 365 and Google Workspace, process documentation
• Accounts Receivable & Collections
QuickBooks-based AR tracking, structured follow-up systems, legal escalation coordination — recovered $50,000+ in outstanding AR for a single client
• Team Building & Operations
VA recruitment, onboarding, cross-functional training, and documentation
Notable results:
- Promoted from VA to Executive Assistant within the same engagement
- Built a Notion company wiki the team still actively uses
- Hired and trained 2 VAs who remain on the team today
- Recovered $50,000+ in delinquent accounts receivable with zero prior collections experience
Tools: Notion | QuickBooks | Microsoft 365 | Google Workspace | HubSpot | Zapier | Make | ChatGPT | Claude
Certifications: Lean Six Sigma Green Belt | Notion Advanced Badge | Make Foundation
Portfolio: -----------ndondiao.online
