I bring a strong background in administrative operations, data annotation, and customer support, demonstrated across my professional experience:
• Administrative Officer at D1 Store (May 2024 – August 2026): Managed customer
payments, updated real-time shipment statuses, and handled follow-up email
correspondence while maintaining high accuracy and productivity standards.
• Content Moderator & Data Annotator at TaskUs (October 2024 – August 2026):
Reviewed user-generated content for policy compliance and annotated images/
videos to support AI and machine learning model development using SRT tools.
• Customer Service Representative at TaskUs (August 2019 – May 2023): Provided
live chat and email support using Zendesk, successfully resolving customer issues
related to account concerns, ride-hailing, and food delivery services.
• Receptionist at Double Dragon (March 2019 – July 2019): Assisted with daily
office operations, including welcoming visitors, maintaining security systems, and
computing payrolls.
My diverse work history has equipped me to adapt quickly to fast-paced environments,
uphold strict quality guidelines, and ensure high user satisfaction.
