Healthcare intake and referral coordinator with 3 years supporting U.S. home health operations as the first point of contact for patients, families, case managers, and referral partners.
I handle the front end of patient care — processing referrals, verifying insurance eligibility and reviewing authorization (Medicare, Medicaid, commercial), screening for eligibility and fit, and onboarding patients accurately into EMR/EHR systems under strict HIPAA compliance. I also coordinate schedules and visits, manage high volumes of calls, voicemails, and inbox requests, and keep referral sources updated with prompt, professional communication.
I started one role in data entry and was promoted after proactively learning the full intake process — later becoming one of only ~3 coordinators supporting 600–700 field clinicians through a ticketing system. I'm organized, detail-oriented, and calm under high volume, with strong written and spoken English.
I work remotely with U.S.-based teams, I'm comfortable on U.S. hours, and I'm quick to learn new healthcare platforms.
Open to remote Healthcare Intake Coordinator, Referral Coordinator, and Medical Virtual Assistant roles.
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