Operations Intelligence professional and people manager with 6+ years at Amazon, driving process improvements across regional
teams. Enhanced New Hire Support Framework through analytics, resulting in +1022 bps YoY customer satisfaction improvement
across worldwide marketplaces. Reduced follow-up resolution time by 68% in APAC region. Implemented automation solutions
reducing business review preparation time by 67%. Led and mentored a team of 15 associates achieving 90% performance
