PROFESSIONAL EXPERIENCES
Avergonzado------------ Law Office
Legal Assistant| September 2022 – August 2025
• Draft basic legal documents and correspondence• Conduct investigations and statistical/documentary research• Provide administrative support to lawyer and enhance office effectiveness • Customer service skills to make prospective clients feel welcome • High-level listening skills to gain a thorough understanding of claims• Demonstrated interviewing skills to know which questions to ask to gather more information• Strong written and oral communication skills to explain next steps and compose client profiles for attorneys• Basic understanding of various legal specialties to evaluate the suitability of the firm• Organizational skills to keep track of prospective clients’ contact and case information• Multitasking ability to move quickly from one inquiry to another• Knowledge of word processor, spreadsheet, and email
JPMorgan Chase & Co
Fraud Operations Specialist | May 2017 - August 2022
• Responsible for investigation and detection of fraud charges.• Contributed to the profitability of Chase and directly impacting our bottom line by retaining valued customers and minimizing credit losses resulting from Fraud.• Utilized excellent communication, problem-solving and decision-making skills to provide resolution to customers who have reported fraudulent activity.• Provided quality customer service by consistently projecting a positive and upbeat attitude.
Eperformax Contact Centers and BPO
Customer Service Specialist at eBay Inc. | November 2013 - March 2017
• Helped eBay sellers from listing and selling an item, managing promotions and shipping orders.• Responded to telephone inquiries, providing quality service to customers and associates inquiring about selling and buying.• Supported sales effort and responded to customer inquiries and problems via phone or email.
Retail Guest Specialist at Target and ----------- | April 2012 - October 2013
• Delivered world class customer service and built satisfaction and loyalty.• Provided effective and timely resolution of a range of customer inquiries and complaints.• Demonstrated best judgment in the disbursement of adjustments and credits.• Ensured customers were satisfied with every part of the calling experience, from initial greeting through call completion.
Verified
