E-Commerce Customer Support Specialist | Shopify & Gorgias Expert (6+ Yrs Exp)
About Me
Hi! I'm Monit, an E-Commerce Customer Support Specialist with 6+ years of experience in email ticketing, inbound call support, and backend order management for international brands.
I specialize in Shopify and Gorgias, handling everything from refunds, cancellations, and exchanges to Tier 2 escalations and high-volume email queues.
Key Skills & Tools
Tools: Shopify, Gorgias, Zendesk, CRM Systems
Support Types: Email Tickets, Inbound Phone, Tier 2 Escalations, De-escalation
Backend Operations: Refunds, Cancellations, Exchanges, Tracking Updates, Shipping Labels
Quick Experience Overview<8efe80624d780eba0c6493ec45140364>Email Support Specialist (Remote) | Nov 2024 – Jun 2026
Processed high-volume email support, refunds, cancellations, and order troubleshooting via Shopify & Gorgias.
Customer Service Representative | Concentrix Philippines | 2019 – Aug 2024
Handled order tracking, cancellations, product replacements, and Tier 2 call escalations. Managed team floor queues and break schedules.
Customer Service Representative | iQor Philippines | May 2018 – Aug 2018
Handled inbound call orders, coordinated custom orders with local florists, and resolved customer issues.
WFH Setup & Availability
Internet: Fiber Internet + Backup Mobile Hotspot
Device: Desktop/Laptop with Noise-Canceling Headset
Availability: Full-Time / Part-Time (Flexible for US, UK, AU shifts)
Education & Languages
BS in Information Systems (BSIS) | Carlos Hilado Memorial State College
Languages: English (Professional) | Tagalog (Native)
