I'm a Technical Support and Customer Service professional with over 5 years of experience supporting customers in telecommunications, internet services, and e-commerce. Throughout my career, I've solved technical issues, handled billing concerns, troubleshot internet and mobile services, and delivered excellent customer experiences in fast-paced environments.
I enjoy learning new technology and have been expanding my skills in AI tools, automation, CRM systems, and business process optimization. I'm currently building my knowledge in GoHighLevel and AI-powered workflows while applying my technical troubleshooting background to automate repetitive tasks and improve business operations.
I'm known for being a fast learner, analytical problem solver, and someone who can quickly adapt to new software and processes. Whether it's providing technical support, managing customer communications, documenting processes, or assisting with CRM and automation tasks, I focus on accuracy, efficiency, and dependable results.
Skills include:
• Technical Support
• Customer Service
• Internet & Network Troubleshooting
• CRM & SaaS Platforms
• AI Tools (ChatGPT, Claude, Gemini, Perplexity)
• Process Documentation
• Data Entry & Research
• Email & Chat Support
• Problem Solving
• Fast Software Adaptation
I'm looking for long-term opportunities where I can continue growing in technical support, AI automation, CRM management, and virtual assistance while helping businesses become more efficient.
