I’ve been with the Outsourcing industry for more than a year as a customer service representative, outbound support agent, recruitment specialist and recently a quality analyst specialist. These roles were with a Healthcare account respectively. I have knowledge in assisting customers by doing outbound calls, inbound calls, & back office. I also have experience in handling diverse customers.
I am an active listener, has good communication skills, able to easily learn to navigate computers/tools, has interpersonal skills, leadership skills, problem solving skills, time management skills, and most importantly customer service skills.
