Technical Specialist II, Application Support and IT Analyst with 10+ years of experience supporting enterprise and MSP environments, specializing in end user support, system administration, and incident resolution. Strong hands on expertise in Active Directory, Azure and Entra ID, Microsoft Intune, Microsoft 365, identity and access management, user onboarding and offboarding, credential provisioning, and license administration. Proven ability to troubleshoot complex technical issues, support cloud based environments, and deliver reliable IT operations aligned with SLAs and business needs.
