My journey in the professional world has been marked by significant growth and diversification. It all began with my role as a customer service representative in a BPO, where I focused on a Sprint/Tmobile telco account for seven months. In this capacity, I honed my skills in addressing a wide range of general inquiries, from billing and plan changes to technical issues. This early experience provided me with a strong foundation in customer service and issue resolution.
As my commitment and dedication became evident, I was fortunate to be promoted to the position of Team Leader. In this role, I took on the responsibility of ensuring the team's strict adherence to schedules, utilizing tools such as IEX and NICE for efficient scheduling management. Moreover, I played a key role in devising strategies and making crucial decisions when it came to addressing complex issues or escalating calls.
Driven by my passion for excellence, I continued to ascend the career ladder, eventually assuming the role of Team Coach or Supervisor. In this capacity, my responsibilities expanded to include call monitoring, coaching sessions, and comprehensive oversight of the team's performance. I diligently worked to ensure that our team consistently met all Key Performance Indicators (KPIs) and Key Performance Metrics (KPMs) required by the organization. I also conducted data analysis and utilized manager-submitted scores to provide truly instructive coaching to tea-----------mbers, fostering their professional growth and development.
My professional journey took an exciting turn as I ventured into the virtual realm, building on the skills and experience I had acquired. I embraced the role of executive assistant to the CEO of RockitVA and River City Claims, where my duties encompassed a wide spectrum of responsibilities. These included calendar management, intakes creation, prompt responses to critical client emails, communication with clients regarding claim follow-up, summarizing intakes, conducting research, and proficiently managing project management software, such as ClickUp. My role was geared towards making the CEO's daily tasks more manageable and efficient, reflecting my adaptability and commitment to organizational success. This multifaceted journey has equipped me with a diverse skill set and a strong foundation in both customer service and administrative roles, positioning me to excel in a wide range of professional challenges.
In my role at LashBLVD and Skin Mix, I had the privilege of overseeing a wide range of Ecommerce functions. As the driving force behind Marketing Flows and Funnels, I crafted strategies to enhance customer acquisition, conversion, and retention. This included not only planning and executing marketing campaigns but also designing engaging and persuasive content. I was responsible for curating and scheduling social media content, writing blogs, and creating graphics that resonated with our target audience. Additionally, I played a pivotal role in website design, both in terms of aesthetics and functionality, ensuring that the online platform provided a seamless and visually appealing shopping experience. My proficiency extended to making website pages that were not only visually appealing but also optimized for search engines. and many more.
Most recently, I was an Operations Virtual Assistant for a cannabis business in California. I managed schedules, processed payroll, helped with sales like handling inventory and processing orders for our stores, and helped with the HR side as well and screened applicants. I also made videos for our SOPs using Canva to help new hires understand our processes.
I’m really looking forward to working with you and to be able to help you. I’d love to get to know you better. How about we set up a quick virtual meet-and-greet? We can introduce ourselves, talk about our roles, and share what we’re working on.
Can’t wait to meet you all!
Verified