I am a dedicated professional with 2 years of experience in US healthcare and insurance customer service, specializing in insurance verification and medical records scheduling. My career has grown from frontline support to leadership roles, where I served as a Team Coach and later as a Bridge Supervisor, guiding teams to deliver accurate, efficient, and empathetic service.
Key strengths include:
• Healthcare & Insurance Expertise: Skilled in insurance verification, medical records scheduling, and HIPAA compliance.• Leadership & Coaching: Experienced in mentoring teams, improving workflows, and ensuring service quality.• Technical Skills: Proficient in Microsoft Office tools, especially Excel for reporting and data management.• AI Integration: Enthusiastic about using AI tools to streamline tasks, enhance productivity, and support smarter decision-making.
I bring a ba----------- of technical proficiency, process knowledge, and people management skills, making me adaptable to both customer-facing and back-office roles. My goal is to contribute to organizations that value accuracy, compliance, and innovation while continuously learning and applying new technologies to improve results.
Verified