Hi, I’m Mike, an experienced customer service and sales professional with background in lead follow-up, appointment setting, and client support. I’ve worked across different industries including cleaning services, construction, banking, and ticketing, where I handled both B2B and B2C leads.
I’ve successfully conducted outbound cold calling, followed up on warm leads from social media and company websites, and set appointments to help businesses grow their customer base. I’ve also worked as a Customer Service Officer for a bank, assisting clients with account concerns, debit card issues, and providing solutions with care and professionalism. In addition, I handled booking confirmations and resolved service issues for a ticketing platform, ensuring a smooth and efficient customer experience.
I am committed to delivering excellent customer service, building rapport, and helping businesses convert leads into loyal clients. I am highly adaptable, detail-oriented, and open to learning new tools and systems to support your business goals.
Verified
