Heinrich

Virtual Assistant / Customer Service Representative / Technical Support / Process Executive / Sales Representative

Verified

With Timeproof

Overview

Video Introduction

Looking for Full-time work (8 hours/day) at $4.70/hour ($827.26/month)

Educational Degree

Associates degree

Availability

Full-time

Portfolio / Website

https://heinrichkerbyportfolio.my.canva.site/heinrich-portfolio

Top Skills

Customer SupportTechnical SupportEnglish Speaking

Last Active

April 23rd, 2026 (3 months ago)

Member Since

April 11th, 2023

"I had this VA that I could turn things over to made it a lot easier"

Kyle Mckenna

See More Real Results

About

Professional Summary:
Dependable Virtual Assistant with over 5 years of experience in the BPO industry, providing customer service operations, technical support, and sales. Subject Matter Expert supervisory role. Proficient in handling client communications and CRM tools. Independently organized in fast-paced remote environments, reliable and high-quality support to both clients and teams.

Professional Experience:
Customer Experience Agent
ALORICA - Cebu City
Retail Account
March 2021 - December 2022

Process Executive
Food Retail Account
COGNIZANT- Cebu City
December 2022 - July 2023

Subject Matter Expert / Team Leader
TTEC - Cebu City
Telecommunications Account
July 2023 - April 2025

Senior Customer Service Representative
MODER - Cebu City
Financial Mortgage Account
July 2025 - February 2026

Education:
Associate in Aircraft Maintenance Technology
Orson Aerospace College and Technology Inc

Technical Vocation Livelihood Industrial Arts - Electronics Products Assembly and Services
Mandaue City Comprehensive National High School, Mandaue City