Customer Experience & Operations professional with 9+ years of experience building support systems, leading teams, and driving service excellence. I've managed 60,000+ customer inquiries annually, built SOPs and escalation frameworks from scratch, and consistently delivered strong CSAT and KPI results across BPO and startup environments.
What I can help you with:
- Setting up or improving your customer support operations (workflows, SOPs, escalation processes)
- Managing and coaching customer service teams
- Email marketing and CRM automation (Netcore, GoHighLevel)
- Performance reporting and KPI tracking (Google Sheets, Zendesk, JIRA)
- Digital advertising support (Meta Business Suite, Craffview)
- Customer retention strategies and quality assurance
