WORK HISTORY
True Work Logistics
Real Estate Virtual Assistant
August 2025 – April 2026
(US Client)
Client: Citizen Home Solutions
• Citizen Home Solutions simplifies utility setup for residents moving into new homes.
• Free concierge service that handles water, gas, electricity, internet, TV, security, and moving services.
• Residents choose full-service assistance or self-service through our platform.
• Property managers benefit from a co-branded dashboard to validate setups before moving-in and earn revenue across multiple utilities with full transparency.
• Visit service providers website to validate if they service the address.
• Outbound is needed if there are multiple providers for the same address (Ring Central)
• Update CRM (Quickbase) and list the right provider for the residents.
Infosys BPM
Senior Process Executive (Collections)
October 2023 - February 2025
Clark, Pampanga, Philippines
• Outbound and Inbound calls for US auto loan account (Truist Bank) using auto dialing tool (Acqueon Workspace)
• Manage and collect Past Due accounts (Early Stage)
• Processing payment over the phone or future dating payments via savings/ checking account.
• Capturing Reason for Delinquency (RFD).
• Suggesting other payment methods and gathering Method, Amount and Date (MAD)
• Discussing tailored arrangements which are aligned with client needs.
• Updating client information – contact numbers, email addresses and physical addresses.
• Obtaining consent to call.
• Skip Tracing.
iQor
Collections Senior Agent
September 2020 - October 2021
Clark, Pampanga, Philippines
• Outbound and inbound calls for US credit card accounts (JP Morgan Chase Bank) using auto dialing system.
• Bring the account current through payment by phone or payment arrangements. (Early and Late Stage)
• Capturing Reason for Delinquency (RFD)
• Helping clients catch up with payments by offering Reage plans, Settlement options and Hardship program.
• Maintaining KPIs (Dollars per hour / Promise to pay / Kept Rate)
• Documentation of what transcribed on the call.
Tata Consultancy Services
Customer Service Representative
February 2020 - August 2020
Angeles, Pampanga, Philippines
• Non-Voice CSR
• Answering customer's query or concern and providing timely resolution.
• First chat resolution (FCR).
• Focus on customer satisfaction. (Net promoter Score)
• Documentation
Sutherland Global Services
Collection Specialist
March 2019 - February 2020
Clark, Pampanga, Philippines
• Pure outbound calls for US storage company (Iron Mountain) B2B using auto dialing system (Livevox).
• Overcoming gate keepers and reaching the decision maker.
• Manage and collect past due accounts.
• Gathering (WAM) When, Amount and Method.
• Updating client information. Contact Numbers, email address physical address.
Coca-Cola Femsa Philippines, Inc.
Pre seller / Trade Developer
April 2013 - May 2017
San Fernando, Pampanga Philippines
• Visiting scheduled outlets per day
• Suggesting and booking orders.
• Opening new accounts.
• Synching orders to the distribution center
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