I am a licensed Medical Technologist with experience in both hospital-based clinical work and medical virtual assistance for U.S. healthcare and psychiatry practices. My background allows me to support providers and patients with a strong understanding of medical workflows, accurate documentation, and compassionate communication.
As a Medical Technologist, I completed hospital training where I performed laboratory testing, handled specimens, followed quality control procedures, and maintained accurate medical records. This experience strengthened my knowledge of medical terminology, clinical processes, and the importance of confidentiality and precision in patient care.
I later transitioned into medical virtual assistance, where I supported psychiatry clinics through patient scheduling, intake coordination, follow-ups, and daily patient communication via phone calls, emails, and secure messaging. I also assisted with copay collection, insurance-related documentation such as FMLA, ESA, STD, and prior authorizations, and maintained organized and compliant patient records using various EHR systems including Tebra, Headway, Zocdoc, Klarity, and AdvancedMD.
