-Answering product related queries of advisor
-Organize employee engagement activities
-Collaborate with Operations team for target KPI
-Conducts quality assurance audit and record results for customer experience
-Takes escalated and negative survey review call types
-Conducts coaching sessions to improve call handling skills and customer experience
-50 wpm typing skills
-Adaptability
-Proficient in MS office
-Excellent Communication skills
-Great interpersonal skills
-Highly organized
-Able to multitask efficiently and effectively
-Good work ethics
