I started freelancing during the last year of the COVID-19 pandemic after spending 12 years in the BPO industry, mainly working with 401k accounts. I’ve taken on different roles throughout my career, including customer support, email support, and data entry.
I also have experience providing customer support for Shopify stores, assisting customers through chat, email, and phone. My responsibilities included tracking orders, processing returns and refunds, handling cancellations, answering product and shipping inquiries, and ensuring customers had a positive shopping experience using tools such as Zendesk.
For more than two years, I’ve been working as an Amazon arbitrage sourcing specialist, where I find profitable products using different methods like reverse, storefront, manual, and rabbit trail sourcing. I analyze products using tools like Keepa, SellerAMP, and Tactical Arbitrage to ensure they meet good profit margins (25-30% ROI), 100k-150k BSR, and 30-50 drops per month. I also handle purchasing, updating tracking numbers, repricing with BQOOL, managing restocks, and setting Keepa alerts.
Skills & Tools I Use:
Typing Speed: 50-60 words per minute
Amazon Tools: Keepa, SellerAMP, Tactical Arbitrage, Amazon Quickview, AZInsight
Microsoft Office: Excel, Word, OutlookData Entry & Research:
Managing databases, organizing alphanumeric data
Basic Video Editing & Graphic Design: Canva
Software I’m Familiar With:
Zendesk
Recharge
Shipstation
WESHIP
Pirateship
Salesforce
Slack
Citrix
Keepa
Tactical arbitrage
BQOOL
Inventory Lab
Goaura
Flipmine
SellerAMP
AZinsight
What I’m Good At:
Communicating effectively
Staying organized and handling multiple tasks
Paying close attention to details
Solving problems quickly
Working well under pressure
With my mix of BPO experience, data entry skills, and e-commerce expertise, I always make sure to deliver quality work. My employers and clients have consistently praised my reliability and accuracy, which has helped me build a solid and lasting career.
Here's a link to my resume:
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