• Monitor real time queues and identify high risk transactions within the business portfolio.
• Observe customer transactions to identify fraudulent activity such as account take over, theft and similar other risks.
• Identify fraudulent transactions and block them from further purchasing.
• Resolve queued transactions within the service level agreements to reduce potential revenue losses.
• Interact with merchants and customers to validate information and to confirm or cancel authorizations.
• Resolve customer issues within the scope of existing service level agreements.
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Ensure confidentiality of all information collected during investigation.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify system improvements to prevent fraudulent activities.
• Recommend anti-fraud processes for changing transaction patterns and trends.
• Recommend new software tools used for fraud detection, prevention and reporting activities.
• Generate suspicious activity reports and risk management reports for Managers
