I've been working since I was 16 years old, but I started in the BPO industry in January 2016. I have nearly a decade of BPO experience, handling a wide variety of accounts across phone, chat, email, and even social media. I’ve supported customers in various industries, including e-commerce, gaming, telecom, roadside assistance, roadside insurance filing, wellness app subscription services, and product support. My responsibilities included order management, refunds and replacements, technical troubleshooting, account recovery, reservation assistance, and coordinating with service providers. Because of this range of experience, I’m very comfortable adapting to different systems, workflows, and customer needs.
