I’m a Senior Operations Leader with over 15 years of experience helping businesses scale, optimize performance, and build high-performing teams across BPO, healthcare, SaaS, and service-based industries.
I specialize in turning operations into a growth engine — improving KPIs, increasing efficiency, and building systems that allow businesses to scale sustainably.
I’ve managed teams of 100+ employees, launched multiple programs from the ground up, and consistently delivered results in areas such as SLA performance, customer satisfaction, and revenue growth.
What I can help you with:
• Building and scaling your operations team
• Improving KPIs (CSAT, AHT, SLA, productivity)
• Creating systems, SOPs, and workflows
• Hiring, training, and developing team leaders
• Optimizing customer support and service delivery
• Managing day-to-day operations so you can focus on growth
Brands I've Served:
• Intuit – Financial Software & Tax Solutions
• Personnel Concepts – HR Compliance & Labor Law Services
• AT&T / Windstream – Telecommunications & Digital Services
• Vacation Innovations – Timeshare & Travel Services
• LifeTrans / America West Medical – Non-Emergency Medical Transport (NEMT)
• BizScout M&A – Business Brokerage & Deal Flow Support
Tools & Systems:
Salesforce • NICE • UContact • RingCentral • Traumasoft • TransMedic • Google Workspace • Excel
If you’re looking for someone who can take ownership of your operations, build strong teams, and drive real business results. I’d be glad to support your growth.
Verified