CRM Implementation Specialist | Freshservice & Freshdesk | QA Background | Support Ops | Available Part-Time

I configure, implement, and optimize CRM and helpdesk systems for businesses that need their support operations to actually run smoothly.

What I bring:
• Led end-to-end Freshservice & Freshdesk implementation as project owner in an enterprise environment
• Designed support workflows, escalation paths, and SLA configurations
• Conducted UAT, gathered requirements, and managed stakeholder sign-off
• QA testing across web and SaaS platforms — functional, regression, API
• Process documentation and systems improvement

Tools & Platforms:
Freshservice · Freshdesk · Postman · Jira · ClickUp · Trello · Selenium · Google Sheets · Notion · Chrome DevTools

Currently learning:
GoHighLevel · ----------- · Workflow Automation