I'm Sheryl, a self motivated professional that thrives on innovation and overcoming challenges, learning new skills and encouraging growth in those around me.
I have done customer support and customer management in industry for over 4 years.
I have design and implemented traning programs using eLearnings and self-paced modules.
I have also help built Help Center and Knowledge Base,macros,SOPs and internal processes,thus addressing operational inefficiencies and inconsistency, and improving customer service and CSAT scores.
My genuine interest in building world class support.
