Scrum Master

Accomplished IT professional interested in project management, service management, operations management, business analysis, and similar roles;
• Agile Practitioner for 7 years with multiple certifications;
• Certified Professional Scrum Master and Certified Professional Product Owner with proficiency in software development life cycle and agile methodologies;
• ITIL Intermediate Release, Control, and Validation certified with 6-year experience in service operations;
• Proficient in ITSM processes like i----------- Management, problem Management, change management, configuration database management, demand management, and request management;
Skilled in business analysis, requirements gathering, service catalog management, documentation, and demand assessment;
• With background and experience in Microsoft SharePoint from version 2007 to Office365 online;
• Adept in cloud-based tracking tools such as Microsoft Azure DevOps, HP service Manager and ServiceNow;