I'm a highly experienced Operations and Client Success Manager with over 17 years in the BPO and customer operations space, having led teams and programs for Fortune 500 companies including T-Mobile, AT&T, Capital One, and Synchrony Financial. My background spans sales, technical support, collections, and customer service, with direct leadership of teams as large as 800 FTEs across multiple lines of business.
My core strengths include team leadership and performance coaching, client partnership management at the C-level, process design and KPI frameworks built to hold up under scrutiny, crisis management, and training program development. I also build AI and automation systems, using tools like n8n, Claude, and Google Apps Script, to scale coaching, reporting, and client communication without adding headcount.
I'm currently in a senior client partnership role for a US-based company, managing remote team performance and strategic client relationships end to end.
If your operation needs someone who can run it, not just staff it, that's the conversation worth having.
