I help ecommerce and subscription-based businesses improve customer support, streamline operations, and retain loyal customers through efficient systems and responsive service.
I have over 10 years of experience in customer service, team leadership, and operations support. I’ve managed support teams, maintained high CSAT scores, created SOPs and help documentation, handled refunds and subscriptions, tracked metrics, and worked closely with developers to resolve customer issues and improve workflows.
Tools I regularly use include Intercom, Gorgias, Shopify, Stripe, Slack, Google Workspace, Loom, and Google Sheets.
I am available for full-time remote work and can work during US business hours or flexible shifts as needed. I am based in the Philippines (GMT+8).
I’m looking for a long-term role where I can contribute consistently, take ownership of my work, and become a reliable part of the team. I value clear communication, accountability, fast response times, and creating systems that help businesses scale smoothly.
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