IT Support professional with 6+ years of experience in technical support,service desk operations, Microsoft 365 administration, systemstroubleshooting, and user support across government and private-sectorenvironments. Experienced in Microsoft 365, Entra ID, Active Directory,Exchange Online, Intune, SharePoint, Windows, and Freshdesk. Skilled inincident management, user account administration, onboarding/offboarding,remote troubleshooting, networking, and IT operations, with additionalexperience in SharePoint site creation and process automation using GoogleSheets and JavaScript.
