I am an exceptionally skilled customer service, sales, and collections specialist with an impressive decade of work experience. Throughout my successful career, I have adeptly handled a diverse array of lines of business, demonstrating expertise in voice for both inbound and outbound calls, chat support, and email assistance. My proficiency extends to lead generation, appointment setting, and cold calling, all of which have resulted in re-----------able achievements.
My fluency in the English language allows me to effortlessly adapt to customers' needs and swiftly resolve their concerns, ensuring their utmost satisfaction with every interaction. Furthermore, I have consistently demonstrated proficiency in handling administrative tasks and delivering high-quality results.
Drawing from my extensive experience as a Sales, Customer Service, Collection Representative, and an Appointment Setter, I possess exceptional multitasking abilities, enabling me to deftly manage a wide range of administrative responsibilities concurrently. My adeptness in managing calls, chats, and emails has been instrumental in fostering positive relationships with customers and driving sales. Leveraging my persuasive communication skills, I have effectively promoted products and services, resulting in notable lead generation.
Beyond customer service and sales, I have proven expertise in B2B and B2C sales, financial account management, Ad campaign optimization, and cultivating fruitful partnerships through appointment setting. These proficiencies have consistently positioned me as a valuable asset to any team or organization, contributing significantly to the smooth functioning and overall success of projects and endeavors.
With my unwavering commitment to excellence and exceptional adaptability, I am poised to deliver exceptional contributions to your esteemed company. I eagerly look forward to applying my expertise and skills to create a lasting impact in a collaborative and dynamic work environment.
PROFESSIONAL CAREER
Experience: Account Manager/Strategist (Google Ads Onboarding)
Concentrix –Google Ads Onboarding Support/Google Ads Partner Strategist - Glorieta 5, Makati
June 2023 – Present
Roles:
Worked for Google Ads Onboarding Team as an Account Manager/Strategist.
Functioned as a consultative sales agent responsible for initiating outbound
calls, contacting active Google Ads advertisers through cold calling, and
delivering assistance for optimizing their ads.
Assists advertisers in setting up their Google Ads accounts, and creating
campaigns, ad groups, and ads. Ensuring that the campaigns are correctly
configured, aligned with the advertiser's goals, and adhere to best practices
Regularly reviewing campaign performance, identifying areas for improvement,
and providing recommendations to optimize ads, keywords, targeting, and
bidding strategies.
Experience: Account Resolution Representative 2
Wells Fargo – Retail Collections – Taguig City
October 2021 – May 2023
Roles:
Worked for Wells Fargo as a Collection
Specialist for its Retail account handling both inbound and outbound collection
calls.
Handles past due accounts for front
end collections primarily bucket 1 accounts 30 days past due and below.
Assesses and evaluates card members
present financial account status with delinquent accounts in order to provide
and negotiate for best payment programs or arrangements.
Maintains and updates card members
personal account information.
Customer Care Professional (American Express)
Hinduja Global Solutions – Alabang, Muntinlupa
December 2020 – October 2021
Key Roles:
Worked for American Express under HGS
as a Customer Care Professional handling inbound calls across Amex travel,
dining, points and cash back cards.
Handle payments, billing (disputes,
refund, etc.), card maintenance (repl-----------ments, adding a line etc.), and account maintenance (statements concerns, account information changes, etc.)
Helping card members manages their
accounts by providing most suitable type of cards offering them card upgrades and for better point benefits by adding a line.
Customer Service Representative / High Risk Account (Fraud)
IQOR (RMS Collect) – Dasmariñas, Cavite
October 2018 – December 2020
Key Roles:·
Worked for Credit One Bank a US bank that provides credit cards for eligible customers.·
Handles inbound calls as customers first point of contact for cards and account maintenance and any servicing concerns.·
Processes payments and handles billing concerns and disputes, account closing and opening, credit limit increase, and online banking concerns, etc.·
Was promoted to tier 2 handling High Risk Account which handles intensive account reviews and verification so as well as escalated billing disputes, account changes concern and account activations connected to fraud.
Sales Representative / Customer Service Representative
TaskUs Incorporated – Imus, Cavite
September 2016 – September 2018
Key Roles:
Worked as a sales representative
handling outbound sales for FreedomPop a US based Telco account. Handles lead mining and cold calling
for possible customers offering phone products and services.
Later was transferred to Deliveroo a
UK based food delivery account and worked as a customer service representative.
Handled inbound calls for order management and tracking for customers and riders and merchants.
Handled multiple lines of businesses
such as voice, email and chat.
Technical Support Representative
Telstra – MOA, Pasay
July 2015 – Jan 2016
Key Roles:
Worked for Telstra under their ADSL line of business an
Australian based broadband internet provider as a technical support
representative
Handles inbound calls
resolving customer’s concerns in relation but not limited to internet connection issues and email connection issues doing remote access if necessary
Handles troubleshooting,
maintenance, installation, and overall supervision of data and broadband equipment.
Customer Service / Technical Support Representative
IQOR (RMS Collect) – Dasmariñas, Cavite
May 2014 – May 2015
Key Roles:
Worked for Metro PCS, a US
based telecommunications company now under T-Mobile.
Takes inbound calls handling
full account maintenance and supervision as a customer service representative.
Handles basic troubleshooting
for both software and hardware mobile phone issues.
Does plan and mobile device upgrades.
Collections / Customer Service Representative
Teleperformance – MOA, Pasay
Jan 2013 – Apr 2014
Key Roles
Worked for AT&T a US based Telecommunication company catering concerns for active US customers
Started as a collections agent doing inbound calls handling collections type of calls. Does payment plans
and arrangements if necessary.
Was later transferred to customer service as a pioneer representative for its Chat Support line of business, handling
2 customer’s at most during the same time
Handles basic account maintenance and supervision.
Verified
