I worked as a CSR for almost 5 yrs. 4 yrs and 6 months to be exact I handled 3 different accounts. The 1st one was a non voice account, I was an email support for a magazine subscription my tasked back then was to answer customers concern or enquiries via email.
Then after that I applied as csr for ebay international online shopping flatform my tasked is to answer phonecalls from ebay sellers that needs assistance or have queries on their ebay selling account and after 2 years working with ebay
I tried to look for other opportunity which led me to my most recent job still a csr but the difference is its a sales account it's Angie list or Home advisor its an outbound call my tasked is I'm calling the customers who submitted requests on our website for home improvement services i will present a professional that is expert on that project and near on their location and once they aprroved or accept it we will connect them to each other to discuss more details and how much it will cost. For me the most important value at work are being effective and efficient to deliver the expected job on time without compromising the quality of the work.
