My name is Carlo Miguel Ramos, I bring 6 years of total work experience in customer service and warranty operations. I am open to pursuing opportunities in IT hardware, where I can leverage my skills in repairing, troubleshooting, and assembling computer components. I am eager to apply my hands-on technical expertise in a role that allows me to grow and make meaningful contributions to the IT field.
Currently, I am employed at Intel Assist Inc. as a Warranty Replacement Operations Specialist, where I have the privilege of troubleshooting client and end-user issues related to appliance warranty replacements. I use tools like SAP, SAP C4C, Service Power, Service Dispatch, Outlook, Power BI, and Microsoft Teams to track and manage cases efficiently. My ability to break down complex technical issues into simple, understandable solutions has consistently received positive feedback from both clients and users. I am committed to ensuring a seamless and satisfactory experience for users while resolving technical challenges effectively.
Previously, I was part of 24-7 Intouch and Teletech, where I specialized in customer service II and provided blended support through inbound calls, emails, and live chat for a home fragrance brand and Doordash. I handled customer inquiries, provided accurate product information, and ensured timely issue resolution while maintaining a high level of customer satisfaction.
I also worked at Alorica, providing chat support for Verizon, where I assisted customers with network issues and account verifications for one of the largest communication technology companies in the world.
In addition, I have experience using Salesforce to manage customer interactions and service requests, allowing me to efficiently track and resolve cases. I have honed my skills in data tracking and issue resolution using this CRM system, and I am always seeking ways to improve my proficiency with Salesforce and other industry tools.
I am constantly looking for opportunities to enhance my skills and stay updated with the latest technology trends to continue delivering exceptional customer service and warranty specialists.
