12+ Years in Client-Centric Tech Roles |SaaS Support | Automation & Funnel Optimization | Client Onboarding
Technically Skilled, Strategically Minded
As a GHL (GoHighLevel) Platform Specialist, I combine deep technical expertise with a customer-first approach to optimize marketing funnels, troubleshoot SaaS ecosystems, and drive platform adoption. With over a year of hands-on GHL experience—and 12+ years in technical support for companies like Apple, AT&T, and Airbnb—I bridge the gap between complex tech and user success.
Core Strengths:
1. GHL & Marketing Automation
- Configured and troubleshooted GHL workflows, Zapier integrations, and email autoresponders.
- Led client onboarding, ensuring seamless setup and adoption.
- Analyzed user behavior with Microsoft Clarity, Google Analytics, and platform data to improve engagement.
2. Technical Support & SaaS Troubleshooting:
- Resolved 50+ live chat/ticket requests weekly for GHL-related issues.
- Performed software setup and remote support for clients.
- Collaborated with product teams to test updates, report bugs, and improve UX.
3. Foundational Tech Expertise
- Networking & Systems: CompTIA A+ | Windows & Mac OS | iOS Support | Basic Network Config.
- Tools: GHL, Salesforce, ticketing systems (Core, Nova), CRM platforms, remote desktop tools.
Why Me?
I don’t just fix problems—I prevent them. My hybrid background in technical support, SaaS troubleshooting, and marketing automation lets me:
- Translate tech jargon into actionable solutions for non-technical users.
- Spot optimization gaps in funnels, automations, and workflows.
- Build trust with clients through patience, clarity, and measurable results.
Remote-Ready: Equipped with a high-performance home office, dual monitors, and redundant high-speed internet for uninterrupted work.
Let’s Connect! I'd love to chat if you need a GHL expert to drive adoption, streamline support, and elevate client experiences.
