With years of experience in hospitality and vacation rental management, I focus in creating flawless guest experiences and improving rental operations. My journey from basic roles at Hilton to leadership positions at Airbnb has equipped me with a deep understanding of guest communication, tea-----------ntorship, and the coordination of property management from the ground up. I am passionate about building efficient systems that bring together housekeeping, maintenance, and reservations to ensure every property runs properly and every guest feels valued.
Key Skills & Expertise
1. Vacation Rental Management: Expertly managing all guest interactions from pre-booking to post-stay across platforms like Airbnb, VRBO, and -----------. Skilled in de-escalating conflicts and providing accurate information to secure 5-star reviews.
2. Property & Rental Operations: Coordinating the entire cycle by scheduling and overseeing housekeeping, maintenance, and inspections. Ensuring accurate turnover between bookings and handle issues proactively.
3. Team Leadership & Training: Experienced in leading, coaching, and mentoring. I encourage a supportive environment through regular feedback and effective training sessions during my time in Airbnb.
4. Property Management Tools: Experienced with Guesty, Hostaway, HostAi, Breezeway, Airtable, Notion, StayFi, Brivo, -----------, and Google Workspace.
5. Process Analysis & Improvement: Experienced in designing and implementing effective workflows that improve team functionality.
Work Experience Highlights
1. Renjoy (Nov 2022 - Sep 2025) – Personally coordinating with guests from Airbnb, -----------, and VRBO. Working closely with Housekeeping and Maintenance. Using a suite of tools: HostAI, Guesty, and Breezeway for communications and operations, and Notion and Airtable to help keep every detail organized, and contributing to the making process for the business.
2. Limonbnb (June 2020 - Nov 2022) – Respond promptly and professionally to Guest inquiries. Provide detailed and accurate information about our properties, amenities, and local attractions. Assist Guests with booking inquiries, reservation changes, and other related requests. Process Analysis, responsible for implementing and designing workflows that enable a functioning of our Guest Communications team
3. Airbnb (May 2016 - June 2020) – Team Leader, Subject Matter Expert & Case Manager: Provided mentorship, resolved complex disputes, and ensured team alignment with company goals.
4. Hilton Resorts & Hotels (June 2014 - May 2016) – Floor Support & Reservation Specialist: Built foundational expertise in hospitality, customer service, and reservation management.
